About Us
Our story
Every great business begins with a purpose—ours began with people. Our journey began with a simple promise that no driver should ever feel stranded or helpless on the road. Years ago, we started as a small, locally owned towing service helping friends and neighbors across Newport News who found themselves in tough roadside situations. Over time, our reliability, professionalism, and quick response turned us from a single-truck operation into a well-recognized roadside service brand trusted across Virginia’s coastal highways.
We’ve grown, upgraded our fleet, and adopted the latest towing and dispatch technology but our heart remains local. We still believe in answering every call with care, every tow with caution, and every customer with honesty. Because to us, helping people isn’t just a job — it’s a duty.
Honesty, Safety, and Customer Care Above All
M&J Car Service stands on three core values that guide every project we undertake:
Honesty
We stand behind complete honesty—no secret charges, no deceptive estimates, no empty promises. From the initial phone call through the last drop-off, you'll understand what to anticipate.
Safety
Our insured and licensed towing professionals adhere to strict safety measures and operate sophisticated tow trucks and equipment to ensure that there is no damage during handling or transportation.
Customer Care
We handle every client like family. Our dispatchers are polite, our drivers are courteous, and we want to reduce your stress from the moment you call.
The Mission That Drives Us Every Day
Our mission is simple: to provide quick, safe, and reliable roadside assistance and towing throughout Newport News—24/7.
What drives us is more than engines. It’s our commitment to human connection and safety. We know that when a breakdown happens, people aren’t just looking for a tow truck; they’re looking for someone reliable, respectful, and efficient. That’s exactly who we are.
Our Equipment Is New, But Our Service Is Old-School Honest
We combine state-of-the-art towing equipment with time-tested customer service values. All of our tow trucks are GPS-equipped for quick dispatch, enabling us to pinpoint stranded motorists rapidly and deliver precise ETAs. Our professionals use updated safety straps, flatbeds, and hydraulic lifts to ensure your vehicle is secured properly.
But despite all the tech, our secret is something old-school—sincere, hard-working service. We still believe in handshakes, straightforward answers, and respecting people. It's what makes our customers return, every time.
Your Safety Is Our Priority—Call Us Anytime
No matter when or where your car troubles strike, M&J Car Service is only a call away. We’re here to restore your confidence and get you moving again. Call now for fast towing or roadside help!
Roadside troubles get less stressful when you have M&J Car Service at your side. We provide expert towing and roadside service across the Newport News area. Available 24/7, we service breakdowns, lockouts, jump-starts, and more—always prioritizing safety and reasonable, upfront service.